Introducing Priority Support

Hey all,

We’ll be introducing priority support with our Supreme Plan customers. This announcement doesn’t affect any users or current customer end, this is merely a change internally. The community owners of supreme plan communities are the only individuals who will receive priority support.

How does this work?

All Supreme Plan customers will be escalated into another folder within Help Scout our internal customer support software. Everyone in this folder will gain priority over any other conversation within the system.

Will this affect me if I’m not a Supreme Customer?

No, this shouldn’t affect you much because our Customer Experience Team is very good at answering requests on average is about 33 minutes to this date.

What action do I need to take?

None! If you’re already a Supreme Customer any existing and future conversations with us will be put under priority support.

Questions? Concerns! Drop them below this thread!